Reach us
Updated: 15 September 2026
Need a hand? The fastest route is our live chat, staffed around the clock. For anything that needs documents or a longer explanation, e-mail works just as well.
Two ways to get in touch
Live chat, 24/7
Open the chat bubble on the Betscore Casino site at any hour. An agent usually joins within a couple of minutes and can help with deposits, bonuses, verification, limits and most account questions on the spot. You do not have to be logged in to ask a general question, although for anything about your own balance we will need you to sign in.
Email our support team. We answer every e-mail within 24 hours, and most replies arrive much sooner. Writing from the e-mail you signed up with lets us match the message to you without extra security questions.
What to include
A few details up front save a lot of back and forth:
- your username or registered e-mail (never your password);
- when the problem happened, with the date and a rough time;
- the game, bet or transaction involved, with its reference number if you have one;
- a screenshot of any error message;
- a short note on what you were trying to do and what the site did instead.
No agent of ours will ever request your password, the codes from your two-factor app or your card number in full. If someone claiming to be us does, do not reply and let us know.
Urgent security issues
If you notice a login you do not recognise, a withdrawal you did not request or a changed e-mail address, open the chat straight away rather than writing an e-mail. The agent can freeze the account while we investigate, and you can then reset your password through the link sent to your inbox and switch on two-factor authentication before play resumes.
Making a complaint
Most issues are sorted out during the first conversation. If yours is not, you can file a formal complaint and it will be reviewed by a senior member of the team who was not involved in the original contact.
- Send us an e-mail with "Complaint" in the subject line and describe the issue, including the details listed above.
- We confirm receipt and may ask for further information or documents.
- You receive a written, reasoned answer within 14 days.
Please keep all communication about one complaint in the same e-mail thread. Opening several tickets on the same topic does not speed things up and can make the history harder to follow.
If you disagree with our answer
When our final response does not resolve the matter for you, you can escalate the complaint to our regulator, the Tobique Gaming Commission. Include our reply and your original complaint so the regulator can see the full picture. Disputes are assessed under the law of Costa Rica, where our operating company, Dreamline Ventures S.R.L., is incorporated.
Before you write
Quite a few questions have quick answers already. A withdrawal waiting for approval is often held because verification has not been completed yet; uploading a clear ID and proof of address in your profile usually solves it, and checks normally take up to 24 hours. Bonus questions tend to come down to wagering progress, which you can see in the bonus section of your account. For limits, time-outs or self-exclusion, you can act directly from your profile or ask the chat to set them up for you right away.